Sending the wrong recipient's name caused a 300,000 salary payment to vanish out of thin air—see the bank's next professional move

Yangtze Evening News, March 9th (Correspondent Zhao Hongwei, Dong Qinhui, Reporter Chen Yong) — A payroll of 300,000 yuan, carrying the hopes of dozens of migrant workers for the New Year, encountered an issue due to a client’s operational mistake. Just as the client was anxious, Industrial and Commercial Bank of China (ICBC) Yangzhou Baoying Anyi Branch coordinated across branches to ensure the safe return of this “hard-earned money” on the same day, allowing the worried workers to have a peaceful New Year. On the 9th, the reporter learned about this incident from the bank.

“Our salary money is missing, please help us check what’s going on!” Before the Spring Festival, a customer hurried into ICBC Yangzhou Baoying Anyi Branch, urgently seeking assistance from staff. It turned out that this customer had scheduled a large cash withdrawal of 300,000 yuan at the branch to pay wages to his colleagues before the New Year. The branch had prepared the funds according to procedure. However, when he came to withdraw the money and checked at the self-service device, he found that the funds had not been credited to his account. The customer broke out in cold sweat: his colleagues were still waiting to go home for the New Year with this money. What should he do?

After understanding the situation, the lobby manager immediately put down her work to comfort him: “Don’t panic, we’ll help you check.” The teller quickly searched the system. After careful verification, it was confirmed that no 300,000 yuan had been credited. The branch manager also arrived at the scene upon hearing the news, calming the customer and patiently guiding him to recall the transfer details. With years of experience, she initially judged that the funds might have been “intercepted” in the sending bank’s system due to incorrect information, preventing automatic crediting.

Once the direction was clarified, the branch immediately contacted the sending bank based on the customer’s clues. After inquiry, it was found that the 300,000 yuan was temporarily held because the customer had entered the wrong recipient’s name. Upon learning the reason, the branch manager continued to communicate with the other bank to push for urgent processing. That afternoon, the funds were returned via the original route. When the 300,000 yuan appeared in the customer’s account balance, he tightly held the staff’s hand, overwhelmed with gratitude: “Thank you so much! If it weren’t for your responsible and relentless efforts to contact and resolve this, I wouldn’t know how to explain to my colleagues. You’ve really helped a lot, so everyone can have a good New Year!”

Proofread by Sheng Yuanyuan