Fintech startup Chaseit.ai launches AI agents for call centre loan servicing

Chaseit.ai automates high-volume inbound and outbound calls across collections and customer support, integrating directly into everyday call centre operations.

The firm’s AI agents can verify customer identity, remind borrowers about outstanding payments, follow up on previous conversations, negotiate repayment plans within lender-defined guidelines, and escalate complex cases to human agents when required. Each interaction is context-aware, allowing the AI to reference prior conversations while remaining strictly siloed to individual customers.

Just seven months after founding, the company is already handling more than 20,000 automated calls per day, with volumes expected to scale further toward 30,000 daily calls as deployments expand.

While Chaseit.ai initially focuses on collections and customer support, the company’s longer-term ambition is to become a broader loan servicing platform, covering additional standardised operations across the lending lifecycle.

“What we’re building is a foundation for AI-driven loan servicing more broadly,” says Margiris Laucys, co-founder of Chaseit.ai. “The goal is to give lenders a smarter, more efficient way to handle high-volume customer interactions, while freeing human teams to focus on complex cases.”

The company raised an undisclosed pre-seed funding round following launch and plans to raise a seed round in the coming months.