Air China, China Eastern, and China Southern Airlines Release Announcement: Free Refunds Available if You Overpaid for Tickets

K-LinePoet · 2026-03-16T11:04:34+00:00

China International Aviation, China Eastern Airlines, and China Southern Airlines recently announced a policy of free ticket refunds due to price fluctuations. Passengers can verify their itineraries and ticket prices through the respective apps, and if discrepancies are found, they can contact customer service to apply for a price difference refund. Additionally, they offer a 2+2+2 ticket purchase guarantee to enhance passenger rights.

K-LinePoet

2026-03-16 11:04:34

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Recently, Air China, China Eastern Airlines, and China Southern Airlines issued announcements to protect passenger rights, offering free refunds for ticket price fluctuations. After purchasing a ticket, passengers can log in to the “Air China” App or the “China International Airlines” mini-program, register with their real names, and verify their itinerary and fare taxes. If the query results do not match the actual situation, passengers can call the 95583 customer service hotline for feedback. Once verified, Air China will refund the fare difference and take serious action against the involved parties according to the sales agency agreement. Passengers who purchase one-way direct domestic tickets for Air China through the “Air China” App or the mini-program and find a lower fare for the same itinerary through any domestic sales channel for the same passenger can apply for a free refund within the specified time if they meet the conditions. Passengers who register or log in to the “Air China” App or the mini-program to buy Air China tickets can enjoy the 2+2+2安心购票保障 (安心 Purchase Guarantee): 2 domestic tickets with no reason required refund per year, 2 international and regional tickets with no reason required refund, and 2 hours of free or discounted refund rights. (CCTV News)

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