🛡 18 Tips for Avoiding Conflict When Ordering Delivery (Recommended to Save)

1. Don’t leave negative reviews lightly—especially emotional ones
A negative review is a punishment order in the platform system, not “feedback.”
Unless it’s extremely serious, don’t press the “nuclear button” lightly.

2. Avoid situations where the delivery person “can’t complete the task”
What riders fear most: unable to reach you, can’t get through security, stuck going upstairs, you open the door slowly.
These all lead to late penalties and can easily trigger emotions.
👉 Try to make the delivery path as smooth as possible.

3. Avoid ordering delivery during peak meal times (conflict probability doubles)
Lunch: 11:40–12:40
Dinner: 18:00–19:00
During these times, riders are under the most pressure, city traffic is at its worst, and emotional breakdowns peak.

4. Don’t write high-risk requests like “no spice” or “food must be hot” in the notes
You think it’s a request,
The merchant thinks it’s a challenge,
The rider thinks it’s a bomb.
The more complicated the notes, the higher the chance of misunderstanding.

5. Try to order in advance, not rush at the last minute
“Rush my order” are the three words riders fear most.
The closer to overtime, the more it feels like “life or death” for them.

6. Don’t ask the rider to come upstairs
This isn’t a moral issue, it’s a risk issue:
Upstairs routes are complex, time is uncontrollable, impact is huge.
If your building is complex or the elevator is slow,
👉 It’s recommended to choose “Pick up downstairs.”

7. Don’t argue with the rider in the lobby or at the entrance
This “open space + onlookers + heightened emotions” is the most dangerous combination.
Most conflicts don’t happen at your door, but erupt downstairs.

8. For any dispute, don’t argue on the spot—use the platform to communicate
Platform customer service may be cold, but it’s ten thousand times safer than a direct conflict.

9. Be mildly polite when picking up food (no need to be overly friendly)
A simple “thank you for your hard work” costs you nothing,
But it might be the only kindness they receive today.
Kindness isn’t morality, it’s a risk buffer.

10. If the merchant forgets something, ask first, don’t yell
Avoid using aggressive language, such as:
“Are you stupid?”
“Are you blind?”
“How is this lousy place still open?”
These aren’t complaints—they’re ignition.

11. Don’t make the rider wait too long when picking up food
A rider’s average value per minute: 2–8 RMB.
For every extra minute you delay them, their anxiety doubles.

12. If the delivery is 10 minutes late, don’t immediately complain
Usual reasons for lateness:
Traffic jams
Elevator issues
Multiple orders combined
Slow food prep by merchant
A complaint can often directly cost them dozens of RMB.

13. Don’t order “long-distance” delivery late at night
Late night + long distance =
Rider fatigue + low lighting + road risks
Easily leads to misunderstandings or emotional breakdowns.

14. When encountering a verbal conflict, your first step should be to “increase distance,” not argue
Lower your voice, increase distance, reduce tension.
Many street incidents escalate instantly from “face-to-face arguing.”

15. Recording video is a last resort, because “filming” itself can provoke the other party
Filming can protect you, but instantly puts them into “humiliated mode.”
If you don’t need to film, don’t. If you must, film from a distance.

16. Never “assume the other party won’t dare touch you”
All extreme conflicts share one thing:
One side misjudged the other’s bottom line.

17. If you notice the rider acting abnormally (emotionally agitated, anxious, losing control)
End the interaction immediately.
You are not a psychological interventionist.
The sooner you leave the scene, the safer.

18. When conflict is about to escalate, “escaping” is always better than “arguing”
The street is not a courtroom.
Safety always takes priority over right or wrong.

Everyone, please pay attention:
In a high-pressure environment, you never know how much emotional debt the other party is carrying.
Reducing friction is protecting yourself.