## Why am I not receiving SMS with verification code?

If you're having trouble receiving the verification message, there are several possible causes. Here are the most common explanations and how to resolve them.

**Signal and connectivity issues**

Weak or nonexistent cell signals can cause delays or prevent SMS from being received altogether. In this case, move to a location with better mobile network reception and request the verification code again. This is usually the most common reason when users report that they are not receiving SMS.

**Unsupported phone number**

Some phone numbers from certain countries or regions may not be compatible with the platform's SMS service, temporarily making message reception unavailable. Check if your carrier and country are supported.

**Security apps blocking messages**

Antivirus software or security apps installed on your phone may automatically block SMS messages. Access your antivirus settings, temporarily disable the SMS filter, and try requesting the code again.

**Too frequent requests**

When you click the "Get code" button multiple times within a short period, the system may temporarily block new attempts as a security measure. Wait at least 15 minutes between requests and click the button only once.

**Carrier infrastructure issues**

Congestion or temporary failures in your carrier's SMS sending system can cause delays or delivery failures. Contact your carrier to check for known issues, or try again after a few minutes.

**Other scenarios preventing receipt**

Insufficient balance on your phone, full storage space, or messages being automatically directed to the spam folder can block SMS. Recharge your phone credit, free up space on your device, and check spam or junk folders.

**If nothing works**

If you've tried all the above solutions and still cannot receive the SMS, it’s possible that our sender number has been added to your block list. In this situation, contact Customer Support directly for specialized assistance.